Returns

Returns and post-purchase support

We want your IDEUS purchase to work well for your routine. When you need help with an order, contact support with your order number and a clear description of the issue.

Before sending an item back

Please contact us first so we can confirm eligibility, the return address and the required steps for your order.

Product condition

Where a return is approved, keep the product, accessories and original packaging together whenever possible and follow the instructions provided by our support team.

Refunds

Approved refunds are handled through the original payment method after the returned item has been received and reviewed.